FAQs

How do I pay?

Payment can be made via Paypal on our website. You may contact us at studio@stephverano.com to inquire and settle payments via bank transfer as well.

 

How much are the shipping rates? Do you ship internationally?

Philippines: Flat rates of Php 250 for Metro Manila and Php 500 for the rest of the Philippines. Free local shipping on orders amounting to Php 5,000 and above. 

Rest of the World: DHL 

Shipping rates are calculated at check-out. Please contact us for international packages greater than 10 kilos. 

 

When will I receive my order?

Please give us 2-3 days to prepare your order, and an additional 7-15 days for delivery. We will notify you once items are ready to be shipped, as well as the ETA provided by the courier.

Do you accept returns/refunds?

In case you picked the wrong size, we accept exchange of items of a different size or same value as long as goods are returned in good unused condition. 

Unless we fail to ship the correct items, we do not accept returns and refunds. 

Garments are made in our atelier and are not mass or factory produced. Therefore, although garments may be of the same style and size, there will be some small differences because of our handmade approach.

 

Do you do alterations?

We will gladly alter items you've purchased from us. Contact us for more details.

 

Do you accept custom orders?

Yes! Email us at studio@stephverano.com to book an appointment.