FAQs

What size should I get?

We follow European womenswear sizing.

Not sure about your size? Most of the garments have measurements on their description, but it's best to consult us if you're not sure. If you don't find your size, we can make one according to your measurements or alter an existing size.

 

I found something on your lookbook that isn't listed on the shop links. Is it possible to purchase that garment?

Most often, yes! There are collections that can be only purchased as custom orders. 

 

Why are there only a limited number of sizes for some garments?

We only produce a few pieces per collection. However, standard sizes are always ready to be produced in case there are orders. If you're interested to purchase something in a size not listed, contact us to place an order. 

 

Do you do alterations?

We will gladly alter items you've purchased from us. Contact us for more details.

 

Do you accept custom orders?

Yes! Email us at studio@stephverano.com to book an appointment. 

Due to the ongoing community quarantine, taking measurements for custom orders can be done online. We can also send the garment to you for the convenience of fitting at home. Contact us for more information.

 

 

PAYMENT AND SHIPPING

 

How do I pay?

Payment can be made via Paypal on our website. You may contact us at studio@stephverano.com to inquire and settle payments via bank transfer as well.

 

What are your domestic shipping rates?

Sale until August 23, 2020:

Free shipping on all local orders except for samples and facemasks.
Use the code LOCAL2020 

Once you place your order on our website, flat rates for the Philippines will be applied: Php 150 for Metro Manila and Php 350 for the rest of the Philippines. Free local shipping on orders amounting to Php 5,000 and above. Use the code 5000UP at check-out.

Metro Manila customers can also also choose to have their items picked up at our studio in Paranaque City via their chosen courier. For this option, select LOCAL PICKUP option at check-out. For those outside Metro Manila, orders via email, and not on-site, will get a separate shipping quotation.

 

Do you ship internationally?

Yes! Rates are calculated at check out depending on the weight of your package. For your guide, here are the fees for the following countries for packages weighing half a kilo:

United Kingdom, France, Italy, Germany
Php 2590

Spain, Sweden, Austria, Croatia, Lithuania, Portugal, Czech Republic, Hungary, Saudi Arabia, Qatar, United Arab Emirates
Php 2820

Poland, South Africa, Peru
Php 3230

United States
Php 2460

Japan, Australia, China, India, Vietnam, Myanmar
Php 2160

Taiwan, South Korea, Thailand, Malaysia, Brunei, Indonesia
Php 1860

Singapore, Hongkong
Php 1290

Please email us at studio@stephverano.com for shipping quotations for countries not listed above, as well as for packages heavier than three (3) kilos.

 

When will I receive my order?

Please give us 2-3 days to prepare your order, and an additional 7-15 days for delivery*. We will notify you once items are ready to be shipped, and provide you the ETA from the courier.

*Philippine customers may receive their items quicker, depending on mode of delivery.

 

Do you accept returns/refunds?

In case you picked the wrong size, we accept exchange of items of a different size or same value as long as goods are returned in good unused condition. 

Unless we fail to ship the correct items, we do not accept returns and refunds. 

Garments are made individually and are not mass or factory produced. Therefore, although garments may be of the same style and size, there will be some small differences because of our handmade approach.