FAQs

What size should I get?

We follow European womenswear sizing.

Not sure about your size? Most of the garments have measurements on their description, but it's best to consult us if you're not sure. If you don't find your size, we can make one according to your measurements or alter an existing size.

 

I found something on your lookbook that isn't listed on the shop links. Is it possible to purchase that garment?

Most often, yes! There are collections that can be only purchased as custom orders. 

 

Why are there only a limited number of sizes for some garments?

We only produce a few pieces per collection. However, standard sizes are always ready to be produced in case there are orders. If you're interested to purchase something in a size not listed, contact us to place an order. 

 

Do you do alterations?

We will gladly alter items you've purchased from us. Contact us for more details.

 

Do you accept custom orders?

Yes! Email us at studio@stephverano.com to book an appointment. 

Due to the ongoing community quarantine, taking measurements for custom orders can be done online. We can also send the garment to you for the convenience of fitting at home. Contact us for more information.

 

 

PAYMENT AND SHIPPING

 

How do I pay?

Payment can be made via Paypal on our website. You may contact us at studio@stephverano.com to inquire and settle payments via bank transfer as well.

 

What are your domestic and international shipping rates?

 

We offer free shipping within the Philippines with a minimum purchase of Php 2500. Rates are calculated at check-out depending on the weight of your package. You may contact us for more information.

  

Do you accept returns/refunds?

In case you picked the wrong size, we accept exchange of items of a different size or same value as long as goods are returned in good unused condition. 

Unless we fail to ship the correct items, we do not accept returns and refunds. 

Garments are made individually and are not mass or factory produced. Therefore, please expect some small differences despite garments having the same style and size.